Terms & Conditions

The information that Larrysson Pipes collects is strictly used to for orders and to provide customer service. Larrysson Pipes does not disclose any information customers submit to outside parties except in order to fulfill your order. Any information Larrysson Pipes has retained is kept secure, and is only accessible by Larrysson Pipes.

Payment Methods

All domestic and international orders must be paid using PayPal or Bank Transfer. Payments can be made in either US dollars or UK pounds. Please use larrysson@hubartt.com as the PayPal recipient address.

Shipping And Fees

Your purchase will be shipped only when payment has been made and received. Packages will be sent either by Royal Mail International Signed-For or UPS 3-day Express. Royal Mail usually has a 7 day transit time but could take up 2 weeks. Shipping costs may fluctuate along with the current exchange rate.

Insurance will be provided only upon request and carries an additional fee.

Return & Exchange

Deciding to purchase a pipe based on a photo can be difficult. If you are unhappy with your pipe purchase for any reason at all, please contact me after an inspection period of 7 days. You may then return the pipe with accompanied sock, unsmoked and in the same condition that you received it. Upon arrival and inspection, a full refund will be given, excluding shipping. Alternatively, you can request an exchange for an equal value pipe or credit towards a future order. Returns are not accepted on special or custom orders.

Warranty

Larrysson pipes carry a 1 year warranty against burnout or other defects in materials or workmanship.

Abuse, misuse or customer modifications will invalidate this warranty. The pipe must be sent back to Larrysson Pipes for inspection and and approval before a refund can be given.

Holding / Reserve Policy

I will reserve the pipe you like for a period of 48 hours without any kind of deposit. You will not be obliged to buy the pipe if during this period should you change your mind.

Duty and Customs Disclaimer

Larrysson Pipes will not falsify customs forms under any circumstances. It is the customer's responsibility to be aware of and pay for any taxes or duty that is issued to your purchase. Larrysson Pipes cannot, and will not, be liable for taxes or duty. If you refuse delivery of the package, it may or may not get sent back to me, and you will not receive compensation for your loss.

Lost Parcels

In the unlikely event of a lost parcel, a period of 30 days from the date of shipping must pass before a refund or replacement can be given.

Customer Satisfaction

If for any reason you are not satisfied with my service or products, please contact me. I will do my best to remedy any issue you may have.

Special Order Policy

Please contact me if you would like to special order a pipe or any other item. If you do not see the item you are looking for, please contact me, and I will try to accommodate you.

Security

Larrysson Pipes is hosted on a secure server and all personal and financial information is encrypted and safeguarded. Larrysson Pipes has safeguarded all information, inventory, and data with proper procedures, physical security, and electronic security.

General

Larrysson Pipes has a no abuse and a no time-wasters policy. I reserve the right to refuse custom to any person at any time.